Microsoft Certified Professional MB2-714 exam Manage cases and the knowledge base Manage queues, entitlements, and service level agreements (SLAs) and Manage service scheduling, interactive service hub, and the unified help desk . If you want to prepare MB2-714 exam in short time then you can get latest Microsoft Dynamics CRM 2016 Customer Service MB2-714 exam questions similar to actual MB2-714 exam. Practicetestguru provide you MB2-714 dumps in two formats. You can prepare well through PDF Q&A booklet and MB2-714 exam practice test software with confidence to succeed by saving your time and money both.
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Latest and Most Accurate Microsoft MB2-714 Dumps Exam Questions and Answers:
Your company has a Dynamics CRM organization.
The company employs 20 technicians who respond to service calls at more than 1,000 customer locations.
You need to recommend changes to the organization to meet the following requirements:
• Improve the accuracy of the estimated technician arrival time at the customer locations.
• Collect real-time analytics about visits to the customer locations.
What should you include in the recommendation?
B. Unified Service Desk
C. the interactive service hub
D. Microsoft Power BI
Your company has a Dynamics CRM organization that uses FieldOne.
The company employs 10 field technicians. Each technician starts work at 08:00 and ends work at 16:00.
You need to identify what percentage of the technician utilization time is scheduled for the service calls that will take place the next day.
Which tool should you use?
A. the Schedule Assistant
B. the Schedule board
C. the visual filter
D. the Report Wizard
You implement Unified Service Desk in your Dynamics CRM organization.
You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.
What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.
B. action calls
D. Window navigation rules
You are a customer service representative.
You use the interactive service hub and a multi-stream interactive dashboard.
At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue. What should you do first?
A. Perform an Advanced Find.
B. Perform a Global Search.
C. Apply a hierarchal view.
D. Apply a global filter.
You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:
• Provides customer service representatives with a pop-up window initiated by the phone system
• Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM
Which technology should you include in the recommendation?
A. the interactive service hub
C. Microsoft Parature
D. Unified Service Desk
You have a service that is used to schedule the delivery of products to local customers. The service contains a resource group. The resource group contains equipment that represents 10 delivery vans.
You need to ensure that you maximize the use of each delivery van. while performing as many dciivenes as possible.
What should you configure?
A. a selection rule as Least Busy
B. the available capacity of the service scheduling rule
C. the van work hours as non-overlapping
D. a selection rule as Most Busy
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